Terms & Conditions
A legal disclaimer
Tekaneh — A Lady Bergamot Design
Last updated: November.8.2025
Welcome to Tekaneh. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our site.
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1. Overview
These Terms & Conditions (“Terms”) govern your use of our website, services, and purchases.
Tekaneh (“we,” “us,” “our”) operates from Canada and provides handmade goods and curated items.
By using this website, you confirm that you are at least 18 years old or have parental permission.
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2. Product Information
• All items are described and photographed as accurately as possible.
• Some images are AI-generated mockups for visualization.
• Because our products are often handmade, slight variations in color, texture, or pattern are normal.
• Sizes and measurements are approximate unless stated otherwise.
We reserve the right to update product descriptions, pricing, and availability at any time.
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3. Pricing & Payment
Prices are shown in CAD (Canadian Dollars) unless otherwise stated.
We accept secure payment through:
• Wix Payments
• PayPal
• Credit/debit cards supported by our payment providers
Payment must be completed before an order is processed or shipped.
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4. No Refunds Policy
Due to the nature of our small business, handmade items, and shipping/handling costs:
We do not offer refunds or exchanges,
except in specific, rare circumstances determined on a case-by-case basis.
If you experience an issue with your order:
📧 Contact us at tekaneh@theladybergamotdesign.com
within 7 days of receiving your package.
We may ask for photos, proof of purchase, and packaging details to assist you.
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5. Shipping & Delivery
Orders are shipped from Canada using trusted carriers.
Shipping times vary depending on destination and carrier timelines.
Once an order is shipped:
• Delays caused by postal providers or customs are beyond our control.
• We are not responsible for lost, stolen, or damaged packages after shipment unless you purchase insured shipping (when offered).
Full details are available in our Shipping Policy.
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6. Customer Accounts
You may create an account for faster checkout.
You are responsible for:
• Maintaining the confidentiality of your login
• Ensuring your account information is accurate
• Notifying us if you suspect unauthorized activity
We may suspend or terminate accounts that violate these Terms.
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7. Intellectual Property
All content on this website is the property of Tekaneh — A Lady Bergamot Design, including:
• Logo
• Product photos
• Artwork
• Descriptions
• Designs
• Branding elements
You may not copy, reproduce, or distribute any content without our written permission.
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8. Newsletter & Communications
You may choose to subscribe to our newsletter.
You can unsubscribe at any time.
Order-related communications are mandatory and not subject to email opt-out.
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9. Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages.
• We are not responsible for usage issues resulting from misuse of products.
• Our total liability for any claim is limited to the amount you paid for the item in question.
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10. Governing Law
These Terms are governed by the laws of Canada and the province in which Tekaneh operates.
Disputes will be handled under Canadian jurisdiction.
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11. Changes to These Terms
We may update, modify, or replace parts of these Terms at any time.
Changes become effective upon posting.
Continued use of our website means you accept the updated Terms.
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12. Contact Information
If you have questions about these Terms, contact us:
📧 tekaneh@theladybergamotdesign.com
🌐 Tekāneh — A Lady Bergamot Design
📍 Based in Canada