Refund Policy

Refunds & Exchanges

Because our items involve specialized handling, international shipping, and small-batch sourcing, we are not able to offer refunds or returns on most purchases.

 

However, we understand that unique situations can happen.

If you believe your order arrived damaged, defective, incomplete, or significantly different from what you expected, please contact us within 7 days of receiving your package.

 

We handle these rare cases individually and with care.

 

How to Reach Us

Send us an email at tekaneh@theladybergamotdesign.com with:

 

• Your order number

• Photos of the item

• A brief description of the issue

 

 

If the situation qualifies, we will work with you to find the best resolution.

 

Please note:

 

• We do not offer refunds for change of mind, sizing misunderstandings, or general dissatisfaction.

• Handmade / vintage / artisan items may have slight variations—these are not considered defects.

• Shipping and handling fees are non-refundable.

 

 

Thank you for your understanding and for supporting small, independent sourcing.